Head of Delivery

Rawai, Phuket
Work Type: Full Time
Role Summary:
The Head of Delivery Management is responsible for setting strategic direction for delivery management, defining and implementing standards and processes, managing the team across a broad portfolio of accounts, and successfully implementing recovery for project crisis situations. You will have a proven ability to successfully deliver the largest projects/programmes (50+ team members). You have strong consulting skills and you build strong relationships with both clients and all parts of the business agency to define viable approaches/methodologies in line with relevant industry standards and best practices. You will represent the delivery team within the business and ensure their views are made clear to the executive management team. You will ensure the individuals within delivery management are aligned and function as a team.

  • Day to day management of the delivery team
  • Represent Delivery and Production at the weekly meeting
  • Review and help develop high value and/or high risk proposals, scopes and plans to ensure their viability
  • Support the new business team to help make the best of new business opportunities
  • Represent delivery at a management level including at regular management meetings
  • Define responsibilities, set direction and allocate departmental tasks with the portfolio programme directors and the wider team
  • Seek to maximise revenue and margin across multiple projects/accounts through project delivery (profit margin)
  • Hold responsibility for the quality of the project deliverables and communications across delivery
  • Conduct timely, fair and accurate project reviews for direct reports, using the standard templates, where appropriate
  • Explain business focus, targets and guidelines, and provide clarity about the implications of these for your team and the individuals within it
  • Keep teams and individuals updated on performance against our goals. Understand and communicate what it means
  • Draw on client experiences and external trends to advise others on how to best meet our clients’ current and future needs
  • Demonstrate understanding of key business drivers for potential clients Understand how services can add value, tailoring business strategies and solutions accordingly
  • Proactively recognise new business opportunities. Develop them and help us to win them

Qualifications and Experience
  • Extensive experience managing projects for blue-chip firms/clients, including projects in a web/digital consulting environment
  • Demonstrable experience managing a large team of project managers, producers and other delivery specialists
  • Multiple examples of managing successful marketing, creative and technology projects
  • Evidence of management of project teams of 50 people or more to successful conclusion
  • Top class communication skills including strong presentation skills
  • Managed relationships at a senior level within large corporations
  • Proven client management abilities to negotiate scope and finances
  • Experience of crisis management situations with positive results
  • Proven organisational skills combined with very strong meeting facilitation skills
  • Ability to run client workshops of up to 20 people on multiple subject areas
  • Can articulate Project Management methodology – processes, practices, controls, team management, project delivery phases
  • Business process orientation
  • Ability to juggle multiple tasks and priorities
  • Self-starter and self-learner, with an ability to motivate others
  • People oriented with a focus on mentoring
  • In-depth understanding of agency finance models and operations
  • Experience with managing offshore teams and external 3rd parties
  • Willing to relocate to Phuket, Bangkok, or Singapore.

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